Patient Rights & Responsibilities

You have the right to:

  • be treated with respect, dignity and concern for you as individual.
  • have your culture, religious beliefs and values respected and given consideration with regard to medical treatment whenever possible.
  • interpreter, in case of the language barrier
  • expect treatment that meets high standard of care, is up-to-date with current medical practice and is safe and appropriate to your needs.
  • have personal privacy during the course of your care.

You have the right to:

  • know the name and role of those individual providing your care.
  • be part of decisions about your care: informed about your diagnosis and health condition.
  • be advised of the options for treatment.
  • be advised of the probable outcome of your treatment.
  • be involved in planning your care and treatment.
  • be given the opportunity to request or refuse treatment.
  • be involved in your discharge planning.

You have the right to:

  • play and important part in managing your plan, to have the opportunity to describe your pain, and to expect that those caring for you will be responsive and skilled in pain prevention and relief.
  • request a second opinion if you have concerns or are in doubt about decisions for your treatment.
  • present an Advance Directive to be kept in your file that will be given to other facilities should your require transfer to a hospital or other emergency care facility as our company does not honor Advance Directives.
  • appoint someone to make decisions on your behalf if you are unable.
  • have a family member or someone of your choice be notified promptly of your admission to the hospital, and have your own physician notified as well.
  • have access, by written request, to any medical information contained in your medical record.
  • have all medical/dental information about your care held in strictest confidence and available only to those directly involved in your care.
  • be given help with special needs such as guardianship or protective services.

You have the right to:

  • tell us if you have complaints about your care. These may be reported to the office manager at (509) 766-9030.
  • you may also report your complaint to the Administrator at 509-869-2000.
  • After business hours, you may report your complaint to the office manager at (509) 885-1529.
  • expect prompt follow up on your complaint.
  • file a grievance if you have a serious concern about quality of care or being discharged prematurely.
  • to file a grievance at Moses Lake Dental Group, contact the office manager or call Administrator at (509) 869-2000.

In addition, you have the right to file your grievance with the Washington State Department of Health.

Website: https://fortress.wa.gov/doh/hpqa1/disciplinary/complaint.htm
Email: HSQAComplaintintake@doh.wa.gov
Phone: 800-633-6828
And/or you may file your grievance with the Center for Medicare & Medicaid Services.
Website: www.medicare.gov/ombudsmanactivities.asp

You have the right to:

  • be free from any form of restraint including physical or chemical (drug) that restricts normal movement or inhibits mental function. Such restraints may be used only when specifically ordered by a doctor to prevent harm or injury to yourself or others.

As a patient, it is your responsibility to:

  • be accurate and complete, as much as possible, in giving your medical history.carry identification with you.
  • notify your medical professionals if your health changes
  • ask questions and take part in your health care decisions.
  • let us know if you don’t understand any part of your treatment.
  • treat staff and other patients with respect.
  • regard other patients’ medical information as confidential.
  • respect the treating office property and equipment.
  • examine your anesthesia bill and ask questions
  • pay your bill promptly; if there is a hardship let us know so we may help you.
  • tell your health care professionals if they have not fulfilled their commitment to your care or showed concern and respect for you.

Have a question or comment?

Fill out the Contact Us form and we will be in touch as soon as possible.

 

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